FAQ

Frequently Asked Questions (FAQ)

Q: How do I order?
A: To place orders, please send them in the format given to cheapsale11@gmail.com!

Q: What forms of payment do you accept?
A: We only accept Bank Transfer at the moment, we will be adding more modes of payment soon! Sorry for any inconvenience caused.

Q: How do I collect my items?
A: We will do meet-ups or you can choose to have your items delivered by Normal Postage or by Registered Postage.
*We are not responsible for any lost items for Normal Postage.*

Q: How long does it take for my items to arrive?
A: We will send in our orders once the Spree/ Pre-order has ended. We will NOT send in any orders without payment, so please send us your payment as soon as you got our mail about your payment to secure your order.

Q: Am I allowed to cancel my order?
A: Once we have sent you the Final Confirmation Mail, you are NOT allowed to cancel the order.

Q: Where do you do meetups?
A: We will decide the meetups location if the majority of people have chosen a specific area (e.g. Town Area, East Area, West Area, ETC.)

Q: My item is different from the one I've ordered!
A: Before we send out the items, we will double check your order and items, so there will not be any mistakes. If the colors are slightly differed from the one you've ordered, please read our Terms & Conditions.

Q: My item is damaged!
A: As we have mentioned we will double check your items before we send out the orders. If your item is damaged before we send out the items, we will notify you immediately & we will contact our supplier for refund or replacement.

If you have any other enquiries, please e-mail us @ cheapsale11@gmail.com. We will try to reply you within 12 hours upon receipt of your email. Thank you.
Cheapsale11
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